We want to be open about changes that affect your home and give you the chance to have your say.
From time to time, we need to update parts of our tenancy agreement. When we do, we consult with residents and take your feedback seriously before making any decisions.
This page brings together our current and recent consultations, so you can easily find the information that’s right for you.
Open consultations
There are currently no active consultations.
Closed consultations
Consultation on proposed update to the service charge section to tenancy agreements (most tenants)
Find out more hereConsultation on proposed update to the service charge section to some tenancy agreements - secure
Find out more hereConsultation on proposed update to the service charge section to some tenancy agreements - extended
Find out moreTransfer and sale consultations
Consultation on proposed transfer of homes to Saxon Weald
We consulted residents on a proposal to transfer 27 homes located in Crowborough, within the Wealden local authority area, to Saxon Weald. Residents were given opportunities to learn more about the proposal, meet Saxon Weald, ask questions and share their views. After considering the feedback received and completing the required approvals, the transfer went ahead in July 2026.Consultation on proposed transfer of homes to VIVID
We consulted residents on a proposal to transfer 582 homes in Chichester, Eastleigh, Southampton and Fareham to VIVID. Residents were given opportunities to learn more about the proposal, meet VIVID, ask questions and share their views. After considering the feedback received and completing the required approvals, the transfer went ahead in August 2026.Consultation on proposed transfer of homes in south London and Surrey
We consulted residents on a proposal to transfer around 650 homes in Sutton, Merton, Kingston and Epsom & Ewell. Residents were given opportunities to learn more about the proposal, ask questions and share their views. Following the consultation and approval process, the transfer went ahead in January 2024.Consultation on sale of temporary accommodation in Westminster
We consulted customers on a proposal to transfer more than 360 temporary accommodation homes in Westminster to Westminster City Council. Customers were informed about the proposal and given opportunities to ask questions and share their views. Following the consultation and approval process, the sale completed in April 2025. Westminster City Council committed to continuing to use the homes as temporary accommodation.